Your privacy is not a formality at Planet4D — it is a core commitment. This Privacy Policy explains in plain, honest terms what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a registered player on our platform.
Before diving into the full policy, here is a clear summary of how Planet4D handles your personal information.
All personal data is stored on encrypted servers with strict access controls. Only authorised Planet4D personnel with a legitimate need may access your information.
We collect data for specific, legitimate purposes — account operation, KYC compliance, fraud prevention, and service improvement. We do not process your data beyond those stated purposes.
Your data is shared only with trusted service partners — payment processors like DuitNow, Touch 'n Go eWallet, and Maybank — strictly for transaction processing. No data is sold to advertisers.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is deleted or anonymised upon closure.
We will never change how we use your data without informing you first. Material changes to this Privacy Policy are communicated in advance via email to your registered address.
You have the right to access, correct, export, and request the deletion of your personal data at any time by contacting Planet4D's support team. We process such requests within 30 days.
Planet4D ("we", "us", "our", "the Company") operates the online gaming and sports betting platform accessible at planet4d.cam ("Platform"). We are committed to protecting the personal data of every individual who visits, registers on, or interacts with our Platform ("you", "Player", "User").
This Privacy Policy ("Policy") describes in clear terms the categories of personal data we collect, the purposes for which we process that data, the legal grounds on which we rely, the circumstances in which we share data with third parties, and the rights available to you under applicable data protection law.
This Policy applies to all personal data collected through the Planet4D Platform, including data collected via web browsers, mobile-optimised interfaces, customer support interactions, and any marketing communications you receive from us. It should be read alongside our Terms & Conditions and Responsible Gambling Policy.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a living individual, including name, email address, date of birth, IP address, payment account details, and device identifiers. |
| "Processing" | Any operation performed on personal data — including collection, recording, storage, alteration, retrieval, use, disclosure, or deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. Planet4D is the Data Controller for all personal data processed in connection with this Platform. |
| "Data Processor" | A third party that processes personal data on Planet4D's behalf, under documented instructions and contractual data protection obligations. |
| "KYC" | Know Your Customer — the identity, age, and source-of-funds verification process required by Planet4D's compliance framework prior to enabling withdrawals. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of the data subject's wishes, by which they agree to the processing of their personal data for a stated purpose. |
Planet4D is the Data Controller in respect of all personal data collected and processed through the Platform. Any requests relating to your personal data — including access requests, correction requests, or deletion requests — should be directed to Planet4D's customer support team using the contact details set out in Section 16 of this Policy.
Planet4D processes personal data in accordance with applicable data protection legislation and its obligations under its operating licence. We appoint Data Processors only where necessary and require all such processors to comply with data protection standards equivalent to those applied by Planet4D itself.
Planet4D collects personal data in the following categories, depending on how you interact with the Platform:
Planet4D processes personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Operation | Creating, maintaining, and administering your registered Account on the Platform. |
| Identity Verification | Verifying your identity and age (21+) as required by our KYC policy and regulatory obligations. |
| Payment Processing | Processing deposits and withdrawals in MYR via your chosen payment method, including Touch 'n Go eWallet, DuitNow, FPX, CIMB, and others. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent transactions, multi-accounting, money laundering, and other prohibited activities. |
| Responsible Gambling | Monitoring player activity to identify signs of problem gambling and administering self-exclusion, deposit limit, and cooling-off requests. |
| Customer Support | Responding to your queries, complaints, and requests in English, Bahasa Melayu, or Mandarin. |
| Legal Compliance | Complying with applicable laws, regulatory obligations, and lawful requests from competent authorities. |
| Platform Improvement | Analysing aggregated, anonymised usage data to improve Platform functionality, game offerings, and user experience. |
| Marketing (with consent) | Sending you promotional communications about relevant offers, bonuses, and new features — only where you have opted in. |
Planet4D processes your personal data under the following legal bases, depending on the processing activity:
Planet4D does not sell, rent, or trade your personal data to third parties under any circumstances. We share personal data only where strictly necessary, as described below:
We share transaction-relevant data (name, account reference, transaction amount in MYR) with payment processors including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong, and cryptocurrency exchange partners, solely for the purpose of processing your deposit or withdrawal.
KYC document data may be shared with certified identity verification service providers who process documents on Planet4D's behalf under strict data processing agreements. These processors are prohibited from using your data for any purpose other than identity verification.
Planet4D may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by law, pursuant to a lawful court order, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.
We use trusted third-party technology partners for services including cloud hosting, platform analytics (aggregated and anonymised), and customer support tools. All such providers operate under contractual data processing obligations consistent with Planet4D's privacy standards.
Some of Planet4D's service providers operate outside Malaysia. Where personal data is transferred to countries outside the jurisdiction in which it was collected, Planet4D ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections applicable in Malaysia and the jurisdiction of Planet4D's licence.
Such safeguards may include standard contractual clauses, data processing agreements, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
Planet4D retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any overriding legal, regulatory, or contractual retention requirements. The following indicative retention periods apply:
Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised.
Planet4D implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security measures include:
Planet4D uses cookies and similar tracking technologies on its Platform to ensure proper functionality, remember your preferences, analyse usage patterns, and (where you have consented) deliver relevant communications.
You can manage cookie preferences via your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the Planet4D Platform.
Subject to applicable law, you have the following rights in respect of your personal data held by Planet4D. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 days.
Planet4D is strictly an adult platform. We do not knowingly collect or process personal data from any individual under the age of 21. Our registration and KYC processes include age verification steps designed to prevent underage access.
If Planet4D becomes aware that a registered Account belongs to a person under the age of 21, the Account will be immediately suspended, any funds will be frozen pending investigation, and all personal data associated with that Account will be deleted in accordance with our retention policy, except where retention is required for regulatory or law enforcement purposes.
Planet4D may send you promotional communications about bonuses, new game releases, platform updates, and special offers — but only where you have given your explicit consent to receive such communications at the time of registration or through your Account settings.
Marketing communications are distributed by email and, where you have separately consented, via WhatsApp or other messaging channels. We will never use your personal data to send unsolicited third-party marketing, and we do not share your contact details with external marketing parties.
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in every marketing email, by updating your communication preferences in your Account dashboard, or by contacting our support team. Opting out of marketing communications does not affect service communications related to your Account (such as withdrawal confirmations, KYC requests, or security alerts).
Planet4D reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where changes are material — for example, changes to the categories of data we collect, new sharing arrangements with third parties, or changes to your rights — we will provide at least 14 days' advance notice by email to your registered address and via a prominent notice on the Platform.
The "Last Updated" date at the top of this page indicates when the current version of the Policy was published. We encourage you to review this Policy periodically. Your continued use of the Platform following any update constitutes your acknowledgement of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data Planet4D holds about you, please use the following contact channels. All data-related enquiries are handled by Planet4D's Data Protection function.
If you are not satisfied with Planet4D's response to a privacy-related complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
Our support team is available 24/7 in English, Bahasa Melayu, and Mandarin to address any data or privacy concerns you may have as a Planet4D player.
Your data rights are important. To exercise your rights, contact [email protected]. For responsible gambling support, visit our Responsible Gambling page.